This Privacy and Cookie Policy (“Privacy Policy”) informs you, in accordance with the Law of Ukraine “On the Protection of Personal Data”, about how Liudmyla Vasylivna Kostenko, an individual entrepreneur, TIN 2232821949, which sells goods under the LITKOVSKA brand (hereinafter referred to as the “Seller”, ”Website”, “we”) collects, uses and discloses your personal data and other personal information (hereinafter referred to as “data”, “personal data”) when you visit, use or make a purchase on https://litkovska.ua/  (“Website”) or otherwise provide us with your personal data. The Seller is therefore the controller of your personal data. 

You should carefully read this Privacy Policy. By using the Website or making a purchase on the Website, you agree (give your unambiguous consent) to the collection, processing and use of your personal data as described in this Privacy Policy. This Policy contains all the necessary information regarding our use of your personal data. The collection, processing and use of personal data is carried out openly and transparently on the basis of your consent in accordance with this Policy and the agreement between us. 

The composition of personal data and other personal information we receive about you depends on how you interact with us and our Website. The categories and specific types of data we collect are described below.

The information we collect directly from you. The information you directly provide to us through our Services may include:

- Contact details, including your name, address, telephone number, email address.

- Data from your account, including your username, login, and password.

- Information about the order, delivery address, payment confirmation, billing address.

- Information about purchases, including items you view, add to your cart.

- Information from customer support, including information you have provided in correspondence or communications with us, such as when sending a message, during a telephone conversation, etc.

The information we collect using cookies. We also automatically collect certain information about your interaction with the Website. To do this, we may use cookies, pixels, and similar tracking technologies. Website usage data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Website.

Information we receive from third parties. We may receive information about you from third parties, including service providers who may collect information on our behalf, such as:

- Companies and services that support the Website, such as Shopify.

- Payment systems that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders that you have created on the Website to fulfil our contract with you.

When you visit the Website, open or click on emails we send you, or interact with the Website or advertising, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, Google Analytics, and cookies. Any information we receive from third parties will be treated in accordance with this Privacy Policy. 

The website may contain links to websites or other online platforms belonging to third parties. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information contained on these sites and their activities. If you follow links to sites that are not owned or controlled by us, you should review their privacy policies and other terms and conditions. 

In order to fulfil your orders that you have created on the Website, we collect data about you from various sources, as described below. The information we collect and use depends on how you interact with the Website.

In addition to the specific uses listed below, we may also use the data we collect about you to communicate with you, provide services through the Website, comply with any applicable legal requirements, enforce any applicable terms of agreement between us, and protect the Website, our rights, and the rights of our users.

Your data is used for the following purposes:

Order fulfilment. We use your data to fulfil your orders in order to perform our contract with you, including processing your payments, orders, sending you communications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for delivery, facilitating the exercise of other rights and obligations under the contract with you.

Processing payments and financial transactions. We use your data to process payments, conduct settlement transactions through payment providers, and to comply with legal requirements for accounting and tax reporting, preparing financial and tax reports, monitoring transactions, and preventing fraud.

Conducting research and analytical activities. We may use your data for internal analysis, statistical and research purposes, including analysing user activity on the Website, improving functionality, optimising business processes, developing new products and improving the user experience.

Marketing and advertising. We use your data for marketing and advertising purposes, for example, to send you marketing, advertising and promotional messages by email, SMS or post, and to show you advertisements for products. This may include using your data to better tailor the advertisements on our Website and other websites.

Communicating with you. We use your data to provide you with customer support, improve the quality of our products and enhance our services for the efficiency and support of our business relationship with you.

Like many other websites, we use cookies on our Website. Specific information about the cookies we use to operate our Website on Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Website and our products, to conduct analytics, and to better understand how users interact with the Site and products. We may also allow third parties and service providers to use cookies on our Website to better tailor the services, products, and advertising on our Website and other websites.

Most browsers automatically accept cookies by default, but you can configure your browser to delete or reject cookies using your browser controls. Please note that deleting or blocking cookies may negatively affect your user experience and cause some features of the Website to malfunction or become unavailable. 

Your personal data is located in Ukraine. Your personal data may be stored in other countries in accordance with Shopify's privacy policy https://www.shopify.com/legal/privacy.

Access to your data

We may transfer your data to third parties for legitimate and lawful purposes in accordance with this Privacy Policy and the agreement between us, namely:

- suppliers or other third parties who provide services on our behalf (e.g., payment processing, data analysis, customer support, delivery arrangements, etc.).

- marketing partners, including Shopify, to provide services and advertising for you. Our marketing partners will use your data in accordance with their own privacy policies.

- related or affiliated persons, if it is expedient and necessary to achieve the objectives set out in this Privacy Policy.

The retention period for your personal information depends on various factors, such as the need for this information to maintain your account, fulfil your orders, comply with legal obligations, resolve disputes, or enforce other agreements and policies. We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it. We take all necessary technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure.

In accordance with Article 8 of the Law of Ukraine “On the Protection of Personal Data”, the Purchaser has the right to: 

- know about the sources of collection, location of their personal data, the purpose of its processing, location or place of residence (stay) of the owner or controller of personal data, or give appropriate instructions to authorised persons to obtain this information, except in cases established by law;

- receive information about the conditions for providing access to personal data, in particular information about third parties to whom his personal data is transferred;

- access to your personal data;

- receive, no later than thirty calendar days from the date of receipt of the request, except in cases provided for by law, a response as to whether his/her personal data is being processed, as well as receive the content of such personal data;

- submit a reasoned request to the personal data controller objecting to the processing of their personal data;

- make a reasoned request for the alteration or destruction of their personal data by any owner or controller of personal data if such data is being processed unlawfully or is inaccurate;

- protect their personal data from unlawful processing and accidental loss, destruction, damage in connection with deliberate concealment, non-provision or untimely provision, as well as to protect against the provision of information that is unreliable or defamatory to the honour, dignity and business reputation of an individual;

- submit complaints regarding the processing of your personal data to the Commissioner or to the court;

- use legal remedies in case of violation of personal data protection legislation;

- make reservations regarding restrictions on the right to process your personal data when giving consent;

- withdraw consent to the processing of personal data;

- know the mechanism of automatic processing of personal data;

- defend against an automated decision that has legal consequences for him.

Personal data may be changed or deleted (destroyed) at your request by submitting a written reasoned request to change or delete (destroy) personal data to customer@litkovska.com with the subject line “Personal data”.

How to withdraw consent to the processing of personal data

You may withdraw your consent to the processing of personal data at any time by sending a request to the email address: customer@litkovska.com with the subject line “Personal data”. In this case, such a request for the deletion of personal data will be considered and the Purchaser's personal data will be deleted from our information systems. The withdrawal of the Purchaser’s consent to the processing of their personal data will not affect the processing of personal data that was carried out prior to such withdrawal and will not prevent the processing of personal data on other legal grounds.

We may periodically update this Privacy Policy, in particular to reflect changes or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on the Website and update the date of the last version.

If you have any questions about the processing of your personal data or this Privacy Policy, or if you wish to exercise any of your rights, please send us an email to customer@litkovska.com  with “Personal Data” in the subject line.